Terms & Conditions
Our contract with consumers is covered by the Consumer Rights Act 2015 (the Act) and The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. These do not cover business to business sales including bikes supplied under the Cycle to Work Scheme. Goods purchased with finance are subject to the agreement with the finance provider.
To the extent that the law permits, any liability which may be incurred as a result of the use of a product sold or serviced by us is limited to the cost of repairing or replacing the failed product or component at our discretion, either within or outside of warranty periods, and does not extend to any loss or damage which may be caused as a consequence of misuse or failure of the products.
Damages to the product, other property or any persons are the responsibility of the buyer and/or rider. We are not liable for any consequential loss or damage arising out of the fact that you are temporarily unable to use a bike or other product. By using a product sold or serviced by us you are stating that you have read this disclaimer and agree to hold us, our owner/s and any of our employees or directors free from all liabilities, that you agree you are using and operating the product at your own risk, and that no warranties or guarantees are made by us, expressed or implied, on performance or operation.
None of our terms affect your statutory rights. In addition to your statutory rights our products may be subject to various manufacturers’ warranties and guarantees. We will assist you in taking advantage of these warranties and guarantees provided the goods are returned to us within the relevant period.
We reserve the right to change prices without giving prior notice.
When using our cycle scheme no other offer may be used.
We reserve the right to remove products from and add products to our website without giving prior notice.
We will not be held liable for any product becoming obsolete or discontinued.
The images on this website are for illustration only. Colours and product specifications may be changed. In the event of this, we will endeavor to inform the customer but this may not always be possible. If you wish to return the item under the distance selling rules you are responsible for the shipping.
Products are subject to availability.
We offer a free build and set up service on our bikes, this means we unbox the item check the bike is undamaged build the bike and set up gears and brakes.
We also strongly advise that the product manual is read and that the user is familiar with the instructions prior to using the equipment. Please note, bikes require regular adjustments. Please ensure you check the bike for any loose or damaged components before every use and that you maintain all parts to the manufacturers guide lines.
On premises contracts
All on premises contracts are final. All goods supplied must be immediately inspected upon receipt & we must be notified in writing within 24 hours of any apparent faults, defects or other issues.
Reservations (pre-orders) are final and non-refundable unless we are unable to fulfil the contract, Delivery timescales for pre-orders are estimated only & are subject to change dependent upon the manufacturers and distributors. In the event of changes in the rate of VAT, duties, supplier's prices or any other costs or charges we reserve the right to adjust our sales prices accordingly.
We only accept returns or cancellations where goods are not of satisfactory quality, do not match a sample or do not match a model seen or examined as defined by the Act. You are encouraged to fully inspect goods prior to completing the contract and before leaving the premises.
Distance and off-premises contracts - cancellation
The following section only applies to distance and off-premises business to consumer contracts. All on-premises and business to business sales, including all bikes supplied under the Cycle to Work Scheme, are final. Goods purchased with finance are subject to the agreement with the finance provider.
Please note that if you wish to exercise your right to return goods under these provisions items must be NEW and UNUSED in order to receive a full refund.
Under the The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel distance and off-premises contracts within 14 days without giving a reason.
The cancellation period will expire 14 days from the date on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right to cancel, you must inform us, Jurassic Electric Bikes, 20A Gloucester Street, Weymouth, Dorset, DT4 7AW 07796 135256, firstname.lastname@example.org of your decision to cancel the contract by a clear statement (e.g. a letter sent by post or e-mail).
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. We recommend that you send this by email however if you choose to do this by post then we recommend that you use a signed for service.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, excluding the costs of delivery
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than:-
(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from the contract to us. The deadline is met if you send the goods back before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. The retail sales value of a used item is generally 60% of the new, unused value. THIS APPLIES EVEN IF A BIKE HAS BEEN RIDDEN ONLY ONCE. Please therefore ensure that the item has not been used at all unless as you are likely to receive only 60% of what you paid for it when new.
You are also responsible for arranging the return to us at your own cost. We advise that you use a timed delivery as all shipments must be booked in "signed for” delivery since it is your responsibility to ensure that the product reaches our warehouse in condition and not damaged or missing any items .
We cannot accept returns on items purchased instore or where customers have had custom parts fitted to the bike. Custom orders and special imports cannot be cancelled.
Distance and off-premises contracts – return of faulty products
Please ensure that you check the item over before signing for the goods, if there is any damage please sign as damaged. If the item is signed as not damaged we cannot be held responsible for the damage as this may be caused by unboxing or use. Once the item is signed for as damaged please contact us within 24 hours to report the damage.You must advise us of any faults within 7 days of taking receipt of the product.
Please be aware that new bikes need a period of bedding in and may be subject to rattles, squeaks and creaks. This is quite normal and the drivetrain in particular is likely to need adjustment to continue to operate satisfactorily. In addition to regular maintenance bikes should be regularly checked by a professional for safety. Please note that bikes require regular & routine cleaning & maintenance to operate satisfactorily.
Warranties vary from manufacturer to manufacturer. Please note that if you wish to make a claim on the warranty that all communication must go through Jurassic Electric Bikes and all decisions on the warranty are made by us not the manufacturer. If a fault is not covered by a warranty we reserve the right to charge for the inspection time and the full cost to fix the fault is payble by the customer. A warranty only applies to the original purchaser. Bulbs, brake pads / blocks, bearings, tyres, tubes, chains, sprockets, hangers and cables are regarded as consumables & will only be replaced if defective at the time of delivery.